Terms of service

Last updated: August 27, 2026

These Terms of Service govern access to and use of https://veloursandco.com and related features provided by GROMPYS LTD, trading as Velours & Co. By using the website, you agree to these terms. Purchases are governed by these Terms of Service and the policies linked at checkout.

About us

GROMPYS LTD is a private limited company registered in England and Wales under company number 13374519. Registered office: 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. GROMPYS LTD is not currently registered for UK VAT.

Eligibility and accounts

You must be at least 18 years old or the age of legal majority where you live to make a purchase. You are responsible for providing accurate information and maintaining the confidentiality of account credentials. Notify us promptly of suspected unauthorised access.

Permitted use

You may use the website only for lawful personal or commercial shopping purposes. You must not interfere with security, access data without authority, introduce malicious code, scrape the website in a way that burdens the service, misuse checkout, commit fraud, or infringe another person’s rights.

Website information

We try to keep product, price, availability, image, and website information accurate. Colours and appearance may vary by screen, and handmade or natural materials may show reasonable variations. We may correct errors, update information, or withdraw content where permitted by law. Nothing in these terms limits rights arising from inaccurate or misleading information.

Intellectual property

The website and its text, graphics, logos, photographs, layout, and other content are owned by or licensed to GROMPYS LTD and protected by intellectual-property laws. You may view and make personal-use copies, but may not reproduce, distribute, sell, modify, or exploit the content without permission.

Third-party services

The website may use or link to third-party services, including Shopify, payment services, social-media platforms, and delivery tracking. Their separate terms and privacy notices may apply. We are not responsible for independent third-party websites, but remain responsible for obligations we cannot lawfully exclude.

Reviews and submitted content

If you submit a review, photograph, or other content, you confirm that you have the right to do so and that it is accurate, lawful, and does not infringe another person’s rights. You grant us a non-exclusive, worldwide, royalty-free licence to use that content in connection with operating and promoting the store, subject to applicable privacy law. We may remove unlawful or inappropriate content.

Availability and security

We may maintain, update, suspend, or change the website. We do not guarantee uninterrupted availability. Nothing excludes liability for failing to use reasonable care and skill, fraud, death or personal injury caused by negligence, or any liability that cannot legally be limited.

Products

Product pages describe the main characteristics, materials, dimensions, variations, and care information. Natural pearls and other natural or handmade elements can vary in shape, colour, and texture. Such reasonable variation is not a defect, but your mandatory rights for faulty or misdescribed goods remain unaffected.

Prices, currency, taxes, and delivery charges

Prices are shown in US dollars unless another currency is displayed at checkout. The total price, available promotions, shipping charge, and applicable taxes will be shown before you place the order. Shipping prices may change by campaign or destination.

For destinations we support, GROMPYS LTD pays or arranges payment of applicable import duties, customs charges, and taxes so that customers are not expected to pay an additional import charge at delivery. Contact us promptly if a carrier or customs authority requests payment.

Placing an order

Your order is an offer to buy. You can review and correct information before submitting it. After ordering, we send an electronic acknowledgement. A binding sales contract is formed when we confirm acceptance or dispatch the goods, depending on the wording of our confirmation. We may refuse or cancel an order for a genuine reason such as suspected fraud, pricing error, legal restriction, inability to deliver, or lack of stock. If payment has been taken for a cancelled order, it will be refunded.

Payment

Available payment methods are shown at checkout. You confirm that you are authorised to use the selected method and that the billing information is correct. Payment processing may be performed by independent payment providers.

Fulfilment and delivery

Orders are normally processed within 1–3 business days and shipped from our logistics facilities in China. Estimated transit after dispatch is 7–14 business days. Delivery dates are estimates unless we expressly agree a guaranteed date. Our Shipping Policy contains destinations, customs, tracking, delay, and loss information.

Risk of loss or damage passes to you when the order is delivered to you or a person you nominate, except where you independently arrange a carrier not offered by us.

Returns and cancellation

Our Return and Refund Policy provides a 30-day return period and explains how to request a prepaid return label. Do not send products to the London registered office. Approved returns are directed to our authorised warehouse in China. Mandatory UK, EEA, US state, and other local consumer rights continue to apply.

Faulty or misdescribed goods

Goods must be as described, of satisfactory quality, fit for any purpose made known to us, and compliant with other mandatory standards that apply. Remedies may include repair, replacement, price reduction, rejection, or refund depending on applicable law. EEA consumers also have the applicable minimum legal guarantee for non-conforming goods. Commercial statements in our policies do not replace or reduce these rights.

Promotions

Promotional terms, eligibility, dates, and exclusions will be stated with the relevant offer. Unless expressly allowed, promotions cannot be combined or applied retrospectively. We may end or correct a promotion where permitted by law, but this will not affect completed orders already accepted.

Liability

We do not exclude or limit liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, breach of mandatory consumer rights, or anything else that cannot legally be excluded. Subject to those protections, we are not liable for losses that were not reasonably foreseeable when the contract was made or for business losses arising from a consumer purchase.

Complaints

Contact sup.veloursandco@gmail.com with your order number and a description of the issue. We will try to resolve complaints fairly and promptly.

Law and disputes

These Terms of Sale are governed by the laws of England and Wales. Consumers retain mandatory protections of their country of residence and any right to bring proceedings in a court available under applicable consumer law.

Privacy

Our Privacy and Cookie Policy explains how personal information is handled. Please review it before using the website or providing information.

Governing law

These terms are governed by the laws of England and Wales. If you are a consumer, this choice does not deprive you of mandatory protections available under the law of your country of residence, and you may be entitled to bring proceedings in your local courts.

Contact

Email: sup.veloursandco@gmail.com
Telephone: +44 7418 356120
Registered office: 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ