Shipping policy
Last updated: August 27, 2026
This Shipping Policy explains how Velours & Co, a trading name of GROMPYS LTD, processes and delivers orders placed through https://veloursandco.com.
Where we ship
We currently ship to:
- the 50 United States and Washington, DC;
- the United Kingdom; and
- the 27 European Union member states: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
We do not currently ship to US territories or to countries outside these destinations, including Türkiye, Mexico, Switzerland, Norway, and Iceland. Availability at checkout controls whether we can accept an order for a particular address.
Fulfilment origin
Products are fulfilled and shipped from our logistics facilities in China. By placing an order, you acknowledge this international fulfilment arrangement. GROMPYS LTD remains the seller and is responsible for your order and customer support.
Processing and delivery estimates
Orders normally require 1–3 business days for processing before dispatch. Estimated transit time after dispatch is 7–14 business days. The typical total estimate is therefore 8–17 business days from order placement.
Business days exclude weekends and public holidays. Delivery estimates are not guaranteed and may be affected by carrier disruption, severe weather, customs inspections, peak periods, local holidays, or an incorrect address. Unless a different period is agreed with you, we will comply with mandatory delivery deadlines under applicable consumer law.
Shipping charges and promotions
Shipping charges, free-shipping offers, and thresholds may vary by destination and campaign. The applicable charge or free-shipping offer will be displayed at checkout before you place the order. No undisclosed shipping fee will be added after purchase.
Taxes, duties, and customs charges
Applicable import duties, customs charges, and taxes for supported destinations are paid or arranged by us. Customers should not be required to pay an additional import charge at delivery. If a carrier or customs authority unexpectedly requests payment, contact sup.veloursandco@gmail.com before paying where possible. If immediate payment is required to prevent return or destruction, keep the official receipt and contact us promptly for review and reimbursement.
Tracking
When tracking is available, we will send the tracking number to the email address provided at checkout. Tracking events may take several business days to update after dispatch, particularly during international transit.
Address accuracy
You are responsible for providing a complete and accurate delivery address. Contact us immediately if an address needs to be corrected. We cannot guarantee changes after processing begins. If a parcel is returned because of an incorrect or incomplete address, we will contact you to arrange redelivery or a refund as permitted by law.
Delays, loss, and damage
GROMPYS LTD bears the delivery risk until the goods are delivered to you or a person you nominate, except where you independently appoint a carrier not offered by us. Contact us if tracking has not updated for an extended period or if the delivery estimate has passed. For lost or damaged orders, we will investigate with the carrier and provide a remedy required by applicable law.
Contact
Email: sup.veloursandco@gmail.com
Telephone: +44 7418 356120